L1 Technical Support Engineer
Abnormal · Customer Support
Forrás: Abnormal Security
This role’s source listing does not include Hungary as an eligible location.
Abnormal is seeking a customer-obsessed L1 Technical Support Engineer for a fully remote position within the USA to support their AI-powered email and SaaS security platform.
In this role, you will act as a primary technical advisor for enterprise clients, resolving inbound tickets related to cloud security, API integrations, and threat investigations. You will collaborate with engineering and product teams to drive platform improvements and maintain detailed documentation. The ideal candidate brings a blend of technical troubleshooting skills, experience with modern SaaS ecosystems, and a commitment to exceptional customer outcomes.
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Abnormal provides a behavioral AI-powered security platform designed to stop sophisticated email and cloud-based attacks. The company focuses on securing enterprise environments by automating threat detection and response.