Senior Director, Customer Success

Abnormal is seeking a Senior Director of Customer Success to lead their enterprise post-sales organization across the Americas. This fully remote, US-based role focuses on driving retention, expansion, and executive relationships within a high-growth cybersecurity environment.

The Senior Director will oversee a high-performing team of regional directors and managers while shaping the enterprise engagement strategy. The role requires a strategic leader who can scale operations, collaborate cross-functionally with product and sales, and represent the customer voice within the organization. The position is fully remote for candidates based in the United States, with an expectation of up to 25% travel for customer and team meetings.