Technical Customer Success Manager - Conversational AI Or Agentic AI

NICE · Customer Support

Jelentkezés →

Full TimeKözzétéve: 2026. aug. 26.

Forrás: Nice

RÖVIDEN

Honnan végezhető

Nem elérhető

Kategória

Customer Support

Fizetés

Nincs megadva

Foglalkoztatás

Full Time

Tapasztalat

Mid

Közzétéve

2026. aug. 26.

This role’s source listing does not include Hungary as an eligible location.

NICE is hiring a Technical Customer Success Manager to provide deep technical expertise for enterprise conversational AI solutions within the USA.

The role involves acting as a technical backbone for CSMs, supporting 30-50 enterprise customer accounts by advising on conversational AI best practices, NLU configuration, and generative AI orchestration. Candidates will collaborate with engineering and product teams to scale technical guidance and troubleshoot complex customer issues within contact center environments.

Miért fogod szeretni ezt a pozíciót

USA-based remote role

Mid-level position

Focus on Conversational and Agentic AI

Support 30-50 enterprise accounts

Part of a global AI-first CX leader

Amit hozol magaddal

3–5 Years of experience in conversational AI, virtual agents, or intelligent automation

Experience in a customer-facing technical role

Experience supporting enterprise customers in a one-to-many model

Strong understanding of NLU concepts, generative AI, and LLM-based systems

Solid understanding of contact center operations and customer service workflows

Ability to explain technical concepts to non-technical stakeholders

Erre számíthatsz

Benefits not specified in the listing

A cégről

NICE (NASDAQ: NICE) is a global software provider specializing in AI, cloud, and digital solutions for customer experience, financial crime, and public safety. The company serves over 25,000 businesses globally and manages over 120 million customer interactions daily.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 26. · NiceJelentkezés →