Head of Customer Experience

Roofr · Customer Support

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Full TimeCAD 200k–250k / yrKözzétéve: 2026. aug. 26.

Forrás: Jobicy

RÖVIDEN

Honnan végezhető

Nem elérhető

Kategória

Customer Support

Fizetés

CAD 200k–250k / yr

Foglalkoztatás

Full Time

Tapasztalat

Director

Közzétéve

2026. aug. 26.

This role’s source listing does not include Hungary as an eligible location.

Roofr is hiring a Head of Customer Experience to lead post-sale strategy, support, and retention for its B2B SaaS CRM, based remotely in Canada.

Reporting to the COO, this leadership role will define a digital-first customer strategy, integrating AI and automation across the customer lifecycle to drive adoption and retention. The successful candidate will build a unified organization by overseeing Support, Onboarding, and Success functions within a high-growth SaaS startup environment.

Miért fogod szeretni ezt a pozíciót

Remote role based in Canada

Salary CAD 200k–250k

Director-level executive role

Focused on AI-driven customer lifecycle strategy

Reporting to the COO

Amit hozol magaddal

Extensive leadership experience in customer-facing functions like Support and Success

Proven track record in B2B SaaS environments

Experience designing and optimizing end-to-end customer journey maps

Strong operational background in scaling teams and performance metrics

Demonstrated ability to implement AI and automation strategies for customer retention

Erre számíthatsz

Benefits not specified in the listing

A cégről

Roofr provides a B2B SaaS CRM platform that integrates tools like aerial measurements, digital proposals, and payment processing for businesses. The company focuses on product-led growth and scaling its infrastructure to serve SMB customers efficiently.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 26. · JobicyJelentkezés →