Customer Experience Engineer
Elation Health · Customer Support
Forrás: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Elation Health is hiring a Customer Experience Engineer to improve AI-driven support workflows and bridge the gap between customer feedback and product engineering in Canada.
This role involves moving beyond traditional ticket management to act as product intelligence. You will configure AI intent and escalation rules, write scripts to automate solutions, and collaborate with engineering teams to resolve underlying code issues. Success is measured by your ability to reduce repetitive case volumes and provide actionable insights that influence the product roadmap.
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Elation Health is a SaaS cloud-based clinical platform dedicated to improving the quality of life for physicians and patients. They focus on delivering a high-quality, world-class experience for healthcare providers through technology.