Spécialiste au Support Premium

Airbnb is hiring a Premium Support Specialist based in Canada to provide high-touch service for luxury travelers and hosts. The role is fully remote, requiring availability for weekend and evening shifts.

This position involves managing complex, end-to-end support cases for Airbnb’s key community members. The successful candidate will handle high-priority interactions across multiple channels, including live chat, social platforms, and phone support, while maintaining professional standards and identifying process improvements.