Senior Manager, End User Services
GitLab · Operations
Source: Greenhouse
This role’s source listing does not include Hungary as an eligible location.
Lead, coach, and develop a globally distributed End User Services team responsible for delivering an exceptional support experience to GitLab Team Members across every time zone, 24/5
. Own the strategy and day-to-day operations of EUS, including incident, request, problem, and change management, with measurable SLAs, CSAT, MTTA, and MTTR targets. Administer and continuously improve the core Team Member SaaS stack, including Google Workspace, Slack, Okta, GitLab, Glean, and Zoom, partnering with the application owners on access, configuration, and lifecycle.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
GitLab provides an AI-powered DevSecOps platform for planning, building, securing and deploying software with a globally distributed remote team.