Senior Support Engineer - Toronto
OpenAI · Customer Support
Forrás: OpenAI
This role’s source listing does not include Hungary as an eligible location.
OpenAI is seeking a Senior Support Engineer in Toronto to provide high-level technical guidance and troubleshooting for their strategic API enterprise clients. This remote role focuses on high-difficulty technical issues and automating support operations.
As a Senior Support Engineer, you will serve as the final technical point of escalation before the core Engineering team, ensuring mission-critical reliability for clients using OpenAI models. You will be responsible for designing operational processes, managing 24x7 response readiness, and using AI-driven automation to improve support efficiency. This role requires close collaboration with product and infrastructure teams to manage incident responses and proactively monitor the platform for strategic customers.
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OpenAI is a leading artificial intelligence research and deployment company. They develop advanced AI models and platforms, focusing on building safe and beneficial AI solutions for enterprise and developer use.