Staff Platform Manager, AI Personalization

Lead product strategy and execution for AI Personalization across Airbnb's customer support ecosystem. This US-based remote role focuses on scaling ML models, prompt design, and retrieval systems to emulate high-performing human agents.

You will own the full stack of personalization, collaborating with ML engineers on RAG architectures and context engineering tradeoffs. The role requires defining metrics like self-solve rate, running complex A/B experiments, and driving cross-functional alignment to continuously bridge the gap between AI and human performance.