Intermediate Support Engineer (SHIFT)

GitLab · IT

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Full TimePosted Aug 29, 2026

Source: GitLab

AT A GLANCE
Eligibility
Not available
Category
IT
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 29, 2026

This role’s source listing does not include Hungary as an eligible location.

GitLab is seeking a shift-based Support Engineer to troubleshoot complex technical issues within their DevSecOps platform while operating remotely from the United Kingdom.

As an Intermediate Support Engineer, you will work closely with Engineering teams to resolve customer issues, contribute to the source code, and maintain high-quality documentation. This role follows an 8-hour shift pattern, including 4 weekdays and 1 weekend day, and focuses on deep-dive technical troubleshooting for both SaaS and self-managed GitLab implementations.

Why You’ll Love This Role

United Kingdom remote
8-Hour shift structure
Mid-level support role
DevSecOps platform
Asynchronous work culture

What You’ll Bring

Experience managing customer-facing support cases through the full lifecycle
Excellent Linux systems administration knowledge equivalent to LFCE or RHCE
Proficiency in scripting languages such as Ruby or Bash
Strong understanding of Git and CI/CD pipelines
Expertise in writing technical support documentation and troubleshooting content

What You’ll Get

Flexible Paid Time Off
Equity Compensation
Employee Stock Purchase Plan
Growth and development budget
Parental leave
Home office support

About the Company

GitLab is an intelligent orchestration platform designed for DevSecOps, enabling organizations to streamline software development and security. The company operates as a fully remote, asynchronous-first organization with a global team dedicated to building software that empowers others to contribute.

Listing checked for remote eligibility · Posted Aug 29, 2026 · GitLabApply →
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