Customer Reliability Engineer
Tailscale · IT
Source: Jobicy
Limited to: USA — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the IT market
Across all remote IT roles on RemoteJobSearch. Refreshed every 30 minutes.
207 of 806 IT roles publish a salary
This role pays 31% less than a typical remote IT role.
Median of published salaries. Full reported spread in this market: $19,800–$500,000, outliers included.
23% of these roles
Tailscale is hiring a Senior Customer Reliability Engineer to own complex technical escalations and bridge the gap between customer issues and engineering fixes, based remotely in the USA.
This role centers on investigating high-severity, post-sales technical issues for a distributed infrastructure company. The engineer will perform root cause analysis, conduct packet-level debugging, and communicate directly with enterprise customers while ensuring engineering teams receive complete, evidence-backed handoff packages. The position requires a high level of autonomy in managing ambiguous production issues and contributing to systemic product improvements through pattern recognition.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Tailscale provides secure networking software based on WireGuard, designed to simplify device interconnection for teams of all sizes. Founded in 2019 and fully distributed, the company is backed by prominent venture capital firms including Accel and Insight.