Senior Manager, Global Workforce Planning & Transformation

Chime Financial, Inc · Operations

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Full Time$170,000.00 - $235,000.00Posted Aug 28, 2026

Source: Chime

AT A GLANCE
Eligibility
Not available
Category
Operations
Salary
$170,000.00 - $235,000.00
Employment
Full Time
Experience
Manager
Posted
Aug 28, 2026

This role’s source listing does not include Hungary as an eligible location.

Chime is seeking a Senior Manager for Global Workforce Planning & Transformation to optimize staffing and operations for their customer support organization. This is a fully remote role based in the USA.

In this leadership position, you will oversee forecasting, capacity planning, and workforce optimization for a team supporting over 4,000 global agents. You will partner with cross-functional teams including Finance and Analytics to drive operational efficiency through the implementation of AI and automation.

Why You’ll Love This Role

Remote role based in USA
Salary $170,000-$235,000
Senior Manager level
FinTech industry focus
Comprehensive benefits package

What You’ll Bring

7+ Years of workforce management experience in large-scale customer operations
3+ Years of people leadership experience
Expertise in forecasting, capacity planning, scheduling, and real-time management
Experience supporting complex operations with thousands of agents across multiple geographies
Proven track record of leveraging AI, automation, and predictive analytics in workforce management

What You’ll Get

Bonus
Competitive equity package
Comprehensive health, financial, and wellbeing benefits
Generous vacation policy
Paid parental leave
Annual wellness stipend

About the Company

Chime is a financial technology company that provides user-friendly, fee-free banking services. The company focuses on helping millions of members improve their financial well-being through intuitive digital platforms.

Listing checked for remote eligibility · Posted Aug 28, 2026 · ChimeApply →
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