Patient Experience Specialist II

OpenLoop Health · Customer Support

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Full TimePosted Aug 21, 2026

Source: openloophealth

AT A GLANCE
Eligibility
Not available
Category
Customer Support
Salary
Not disclosed
Employment
Full Time
Experience
Mid
Posted
Aug 21, 2026

This role’s source listing does not include Hungary as an eligible location.

OpenLoop Health is hiring a remote Patient Experience Specialist II to manage high-priority patient escalations and support channels across the US.

The Patient Experience Specialist II will handle complex, sensitive patient concerns involving medication, billing, and provider interactions. The role requires navigating multiple platforms including Zoho and Amazon Connect while ensuring full HIPAA compliance in all communications.

Why You’ll Love This Role

100% Remote role
Mid-level position
Focus on patient experience and telehealth
Handles complex escalations and sensitive issues

What You’ll Bring

3-5 Years of experience in customer service
Experience in a telemedicine or digital health environment
Proficiency with Slack and ticketing systems like Zoho
Working knowledge of HIPAA regulations
Ability to handle sensitive or escalated conversations with emotional intelligence

What You’ll Get

Benefits not specified in the listing

About the Company

OpenLoop Health provides telehealth support solutions to streamline care delivery across various specialties. The company was co-founded by Dr. Jon Lensing and Christian Williams to bring virtual healthcare support to patients in all 50 US states.

Listing checked for remote eligibility · Posted Aug 21, 2026 · openloophealthApply →
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