Associate Billing Specialist
Cloudbeds · Finance
Source: Jobicy
This role’s source listing does not include Hungary as an eligible location.
Cloudbeds is seeking an Associate Billing Specialist based in Portugal to manage customer billing inquiries, subscriptions, and refund processes. The role requires bilingual fluency in English and Spanish and adherence to a set 06:00 AM–3:00 PM UTC schedule.
In this role, you will handle billing-related tickets and calls, manage cancellation exit interviews, and collaborate across departments to resolve subscription issues. Success in this position requires a high level of detail-orientation, the ability to manage sensitive refund requests, and a commitment to process improvement and documentation.
Why You’ll Love This Role
What You’ll Bring
What You’ll Get
About the Company
Cloudbeds is a hospitality software company founded in 2012 that provides a unified platform for hoteliers worldwide. The company operates with a completely remote team and has been recognized as a top-tier PMS solutions provider.