Customer Complaints Senior Manager
OKX · Other
Source: OKX
No hybrid days in this listing.
Checked for remote eligibility. This role is open to applicants based in Hungary.
OKX is hiring a Senior Manager to lead their Global Customer Complaints Program for the EMEA region in a fully remote capacity. You will manage regulatory responses, oversee quality assurance frameworks, and drive compliance intelligence across the organization.
As the Senior Manager for Customer Complaints, you will operate as a second-line oversight function, coordinating with Legal, Product, and Operations teams. The role centers on translating complex regulatory requirements into scalable global standards and ensuring consistent complaint-handling quality across diverse jurisdictions. You will report directly to the Compliance Chief of Staff to provide executive-level reporting on systemic risks and emerging conduct issues.
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About the Company
OKX is a global cryptocurrency exchange and developer of the OKX Wallet, providing institutional and retail access to decentralized applications. The company is committed to advancing blockchain technology through its diverse international team and robust compliance standards.