Senior Service Analyst, Workforce Management (WFM)
Monzo · Operations
Source: Monzo
This role’s source listing does not include Hungary as an eligible location.
Monzo is hiring a Senior Service Analyst for a 12-month contract, focused on WFM data insights and service optimization, open to candidates residing in the UK.
The Senior Service Analyst will report to the WFM Service Manager, playing a critical role in data-driven staffing, dashboard creation, and incident management. This position involves complex data analysis using Looker, Anaplan, and SQL to support operations and enhance customer experience. The role is fully remote within the UK, though candidates may optionally work from London or Cardiff offices.
Why You’ll Love This Role
What You’ll Bring
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About the Company
Monzo is a UK-based digital bank dedicated to solving financial problems and simplifying banking for customers. Since its founding, the company has expanded its personal and business banking services, focusing on financial transparency and accessibility.