Manager, Enterprise Service Desk
XTIUM · IT
Source: Himalayas
India time zone (UTC+5:30) required — no hybrid days in this listing.
This role’s source listing does not include Hungary as an eligible location.
How this role compares to the IT market
Across all remote IT roles on RemoteJobSearch. Refreshed every 30 minutes.
228 of 870 IT roles publish a salary
Median of published salaries. Full reported spread in this market: $19,800–$500,000, outliers included.
24% of these roles
XTIUM is seeking an experienced Enterprise Service Desk Manager to lead technical teams, drive operational excellence, and manage service delivery in an MSP environment from India.
The successful candidate will oversee the employee lifecycle, capacity planning, and ITIL process adherence for a 24/7 service desk. You will be responsible for operational reporting, team coaching, and improving customer satisfaction metrics while collaborating across IT departments to resolve complex issues.
Why You’ll Love This Role
What You’ll Bring
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About the Company
XTIUM is a global organization focused on continuous improvement and operational excellence in service delivery. They emphasize ownership, accountability, and the development of high-performing technical teams.