Customer Support Specialist (Shift Monday - Friday 3:00pm-11:00pm CST)

AlertMedia · Customer Support

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Full TimeKözzétéve: 2026. aug. 11.

Forrás: Jobicy

RÖVIDEN

Honnan végezhető

Nem elérhető

Kategória

Customer Support

Fizetés

Nincs megadva

Foglalkoztatás

Full Time

Tapasztalat

Mid

Közzétéve

2026. aug. 11.

This role’s source listing does not include Hungary as an eligible location.

AlertMedia is seeking a Customer Support Specialist for a fully remote evening shift based in the United States. The role focuses on providing technical support to software customers via phone, email, and live chat.

As a Customer Support Specialist, you will manage inbound support tickets and live chats, resolving product issues with empathy and professionalism. Collaborating closely with the team, you will escalate advanced cases and participate in ongoing product training to maintain a high-quality customer experience.

Miért fogod szeretni ezt a pozíciót

Fully remote within the United States

Shift is Monday to Friday, 3:00pm - 11:00pm CST

Mid-level role requiring 1-2 years of software support experience

Salary undisclosed by company

Amit hozol magaddal

1-2 Years of experience in a technical customer support role in software

Familiarity with Zendesk, Slack, Excel, Outlook, or similar

Ability to work the shift Monday - Friday 3:00pm-11:00pm CST

Exceptional phone etiquette

Must be located in the U.S. and eligible to work without visa sponsorship

Erre számíthatsz

Benefits not specified in the listing

A cégről

AlertMedia provides a modern Risk Intelligence and Response platform that helps organizations detect threats and protect their people and operations. The company is built on values of human-centric service, simplicity, and keeping people safe and informed.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 11. · JobicyJelentkezés →