Customer Support Specialist (Mon-Fri 3pm-11pm CST)
AlertMedia · Customer Support
Forrás: Jobicy
This role’s source listing does not include Hungary as an eligible location.
AlertMedia is hiring a Customer Support Specialist for a fully remote, US-based role covering the 3pm-11pm CST shift. The position involves managing technical support interactions via phone, email, and live chat.
In this role, you will act as a primary point of contact for AlertMedia customers, delivering high-quality technical support within a fast-paced environment. You will be responsible for managing a case queue, resolving product issues, and collaborating with your team to maintain a world-class customer experience. The shift requires consistent availability during the specified CST hours.
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AlertMedia provides a modern risk intelligence and response platform designed to help organizations detect threats and protect their people. The company focuses on simplifying resilience through a unified platform that keeps critical information and workflows accessible.