Associate Customer Success Manager - Higher Education

Instructure is hiring an Associate Customer Success Manager to support their higher-education Parchment product clients from Mexico or Hungary. This role focuses on account retention, renewals, and cross-selling within a book of 200-250 accounts.

As an Associate Customer Success Manager, you will serve as a key liaison for higher-education Parchment members, driving both customer satisfaction and revenue growth. You will manage a high-volume account portfolio, coordinate with internal sales and product teams, and handle commercial activities such as contract negotiation and revenue forecasting. The position requires a proactive, consultative approach to maintain strong institutional relationships and ensure successful service adoption.