Technical Customer Support Specialist

Nestmed · Customer Support

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Full TimeCAD $80,000 - $90,000Közzétéve: 2026. aug. 12.

Forrás: Nestmed

RÖVIDEN
Honnan végezhető
Nem elérhető
Kategória
Customer Support
Fizetés
CAD $80,000 - $90,000
Foglalkoztatás
Full Time
Tapasztalat
Mid
Közzétéve
2026. aug. 12.

This role’s source listing does not include Hungary as an eligible location.

Nestmed is hiring a Technical Customer Support Specialist for a remote role based in Canada, working a Friday to Tuesday schedule during PST hours.

In this role, you will act as the first point of contact for clinicians and home health agencies using Nestmed's AI platform. You will handle operational troubleshooting, perform high-volume ticket triage via Zendesk, and document technical issues for engineering escalation to improve product workflows.

Miért fogod szeretni ezt a pozíciót

Remote role based in Canada
Salary range CAD $80,000 - $90,000
PST working hours required
Focus on healthtech infrastructure
Friday to Tuesday schedule

Amit hozol magaddal

3+ Years of experience in technical customer support or client-facing roles
Demonstrated ability to troubleshoot and diagnose technical issues
Familiarity with healthtech or healthcare SaaS environments
Exceptional communication skills for translating technical issues for non-technical users
Experience managing high-volume support queues via platforms like Zendesk

Erre számíthatsz

Benefits not specified in the listing

A cégről

Nestmed is an AI-powered healthtech company focused on fixing healthcare documentation. The company is backed by prominent investors and currently supports tens of thousands of clinicians across major US home health agencies.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 12. · NestmedJelentkezés →
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