Technical Support Advisor

Ada · Customer Support

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Full TimeKözzétéve: 2026. aug. 27.

Forrás: Jobicy

RÖVIDEN

Honnan végezhető

Nem elérhető

Kategória

Customer Support

Fizetés

Nincs megadva

Foglalkoztatás

Full Time

Tapasztalat

Mid

Közzétéve

2026. aug. 27.

This role’s source listing does not include Hungary as an eligible location.

Ada is seeking a Technical Support Advisor to diagnose and resolve complex client issues for its AI customer-service platform, fully remote within the UK.

As a Technical Support Advisor, you will play a critical role in maintaining platform reliability by triaging, troubleshooting, and escalating technical issues. You will act as a bridge between clients and engineering teams, translating complex technical problems into structured bug reports and feature requirements while ensuring service level agreements are met.

Miért fogod szeretni ezt a pozíciót

Remote from UK

Full-time contract

Technical support focus

AI customer-service platform

Mid-level seniority

Amit hozol magaddal

Experience using Postman or cURL

Experience supporting web applications using Jira, Zendesk, and Salesforce

Working knowledge of Application Programming Interfaces

Strong backlog management skills

Analytical and methodical approach to technical troubleshooting

Ability to explain complex technical concepts to non-technical audiences

Erre számíthatsz

Benefits not specified in the listing

A cégről

Ada is a Canadian AI customer-service automation platform founded in 2016. The company provides enterprise solutions to help brands deliver personalized, automated customer experiences at scale.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 27. · JobicyJelentkezés →