Content Support Engineer

Figma · Operations

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Full TimeUSD 140k–269k / yrKözzétéve: 2026. aug. 15.

Forrás: Jobicy

RÖVIDEN

Honnan végezhető

Nem elérhető

Kategória

Operations

Fizetés

USD 140k–269k / yr

Foglalkoztatás

Full Time

Tapasztalat

Senior

Közzétéve

2026. aug. 15.

This role’s source listing does not include Hungary as an eligible location.

Figma is seeking a senior Content Support Engineer to lead knowledge systems and AI-powered content infrastructure for their support organization, available fully remotely within the USA.

The Content Support Engineer will own the information architecture, governance, and AI workflows that enable the Product Support team to function at scale. This role requires a systems-thinking approach to ensure both human specialists and AI agents retrieve accurate, structured data, while measuring the impact of content through CSAT and resolution metrics.

Miért fogod szeretni ezt a pozíciót

Remote within USA

Annual salary $140,000–$269,000 USD

Senior level content strategy role

Focused on AI-powered support infrastructure

Full-time employment

Amit hozol magaddal

Minimum five years of experience building knowledge or content programs in a technical SaaS support environment

Proficiency in tools such as Notion, Zendesk, and Decagon

Hands-on experience using AI tools to drive measurable impact in content workflows

Proven experience with systems integrations using APIs, webhooks, or MCP

Expertise in building information architecture and content governance strategies

Erre számíthatsz

Benefits not specified in the listing

A cégről

Figma is a collaborative design platform that enables teams to brainstorm, prototype, and build digital products in real time. Their software is widely used to streamline design-to-code workflows and improve cross-functional team productivity.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 15. · JobicyJelentkezés →