Head of Customer Education

Ashby is hiring a Head of Customer Education to lead and unify Recruiting Operations Consulting, Academy, and Product Enablement functions from the USA. The role focuses on strategic oversight and building scalable operational infrastructure for customer and internal enablement.

As the Head of Customer Education, you will manage a multidisciplinary team responsible for customer-facing consulting, Academy programs, and internal GTM enablement. You will be responsible for defining the operating model that connects these three functions, ensuring that insights from consulting engagements inform broader educational content. This leadership position requires a hands-on approach to building out a management layer while scaling the department's operational effectiveness.