Manager, Enterprise Service Desk

XTIUM is seeking a Manager for their Enterprise Service Desk to lead a 24/7 support team and drive operational excellence. The role is fully remote for candidates based in the United States.

As the Enterprise Service Desk Manager, you will oversee the full employee lifecycle and manage service delivery processes, including shift-coverage planning for a 24/7 environment. You will be responsible for implementing ITIL best practices and utilizing ServiceNow to ensure optimal SLA/SLO performance and high customer satisfaction. The position requires strong leadership skills to guide professional development and foster a culture of continuous improvement within the global support team.