Tier III Service Desk Engineer

Unio Digital · IT

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Full TimeKözzétéve: 2026. aug. 7.

Forrás: Remotive

RÖVIDEN
Honnan végezhető
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Kategória
IT
Fizetés
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Foglalkoztatás
Full Time
Tapasztalat
Senior
Közzétéve
2026. aug. 7.

This role’s source listing does not include Hungary as an eligible location.

Unio Digital is hiring a senior Tier III Service Desk Engineer to act as an escalation point and project lead for their MSP clients across the USA.

In this role, you will lead helpdesk support, manage client onboarding projects, and provide mentorship to junior team members. The position involves resolving complex technical issues and contributing to service management improvements within a technology stack that includes HaloPSA, Hudu, and Microsoft 365. You will serve as a bridge between technical teams and clients, ensuring high-quality service delivery while maintaining detailed project and process documentation.

Miért fogod szeretni ezt a pozíciót

USA only
Senior-level escalation role
MSP-focused technical environment
Focus on client onboarding and project leadership

Amit hozol magaddal

6+ Years of experience providing IT services and end-user support
Prior experience at a managed service provider (MSP)
Proven experience leading IT projects
IT-related degree and/or relevant technical certifications
Advanced technical knowledge in Azure AD, Active Directory, or Intune
Excellent verbal and written communication skills

Erre számíthatsz

Benefits not specified in the listing

A cégről

Unio Digital is an Arizona-based managed service provider specializing in Managed IT Services, low voltage cabling, and security systems. They operate primarily in Tucson, Phoenix, and Flagstaff, focusing on intuitive technology solutions for their clients.

Ellenőrzött távmunkás állás · Közzétéve: 2026. aug. 7. · RemotiveJelentkezés →
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