Customer Support Specialist - Weekend

Mercury is hiring a Customer Support Specialist for a weekend-inclusive, fixed 5-day shift, open to remote candidates across the United States. You will manage user inquiries, resolve product issues, and improve support infrastructure for their fintech platform.

As a member of the Customer Support team, you will address user needs across chat, email, and phone, ensuring a high-quality experience for startup clients. The role involves managing account requests, card disputes, and payments, while collaborating with engineering teams to squash bugs and optimize internal tools. Candidates should be comfortable working weekend hours and navigating the complexities of the U.S. financial system.